Frequently Asked Questions

Starting School

  • Watch recorded orientation sessions for HS:
    1. Watch our Orientation Videos
    2. Log into the Online School
    3. Create a Student Account
    4. Learn how to Use the Online School
    5. Practice Using the Online School
    6. Log Into Elluminate and Check Audio
    7. Check your Kmail
    8. Attend an Orientation to K¹² through our Learning Coach Mentor Institute
    9. Attend a Free, Online Summer Camp
    10. Connect with Parents and Students in TheBigThink¹²

Where is/How do I...?

FAQs About Your Computer and Using the Internet

  • The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.  

    Please make sure your computer is OLS-compatible prior to school starting.

    Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).

Quick Reference

Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.

Other Questions?

Visit the "Support Topics" page of the K12 Customer Support website to search for more information.